Terms and Conditions

Star Tourist Services reserve the right to refuse the supply of equipment if deemed in the interests of the safety of the client and others. Clients are advised to disclose any relevant information likely to affect the ability to operate equipment safely.

Delivery and Collection

All deliveries of equipment may be subject to proof of identification. All rates quoted are inclusive of delivery and collection unless otherwise stated. Star Mobility Service will do its best to have the equipment available on the day and at the time agreed. If you decide to cancel the booking or do not arrive to collect the reserved equipment on the day and at the time agreed, no refund will be issued. On delivery, you will receive a demonstration of the equipment, including charging, disassembling, and assembly if required. A member of our team will inspect the equipment at the time of collection to ensure it is returned in satisfactory condition. In the event of any damage to equipment (other than what is deemed as reasonable minor wear and tear) Star Mobility Service reserves the right to recover the cost of any losses or damages at the expense of the client.

Theft

Theft will be reported to the Police.

Emergency Call Out

In the event of a technical problem, we will endeavour to resolve the situation as quickly as reasonably possible. If the equipment is unable to be repaired, a replacement model of similar specification will be offered. Should the problem be directly attributed to negligence or improper use, you will be liable to a call out and repair charge.

Payment Terms

Cash on delivery may be acceptable where no alternative is possible. In the event that you choose to return the equipment earlier than the date originally agreed on the Booking Agreement, no refund will be made. Hire periods can be extended subject to availability, and any additional hire fees. Our Promise We have maintained the equipment to the manufacturers recommended standard. We assure clients that the equipment is suitable for its intended purpose.

Clients Promise

• Clients will look after the equipment (and any keys, charging equipment, and (User Manual).
• A charge of 15 Euros will be made for lost or damaged keys
• A charge of up to 150 Euros will be made for lost or damaged charging equipment.
• Clients will protect the equipment against wet weather which may cause damage.
• Clients will not load the equipment beyond the manufacturers maximum weight recommendations.
• Clients will not use the equipment or allow it to be used on unsuitable terrain or gradients.
• Clients will not sell, rent or dispose of the equipment or any of its parts.
• Clients will not allow any other person to use the equipment.
• Clients will not use the equipment whilst under the influence of alcohol, drugs or medication likely to affect ability to operate the equipment safely.
• Clients accept liability for any damage to the equipment through improper or careless use, and accept all associated repair or replacement costs up to 2,000 Euros
• Clients will use, store, and charge the equipment in line with advice given. Notification of any cancellation should be made as soon as possible to Star Mobility Services.

Equipment Images (for rented equipment)

Equipment images on our website are examples only. Specific models cannot be guaranteed.

Data Protection

All information regarding our clients will be used and stored in accordance with current Data Protection laws. Star Mobility Services will not give clients? personal details to third parties, or use client details for marketing, advertising or publicity purposes without consent.

Complaints